Privacy Policy
This Privacy Policy explains how Helper Nexus ("we," "our," or "us") collects, uses, and protects your personal information when you use our mobile application and services. We are committed to protecting your privacy and handling your data responsibly.
Effective Date: 01 July 2025
Information We Collect
Personal Information:
- • Name, email address, and phone number
- • Profile photos and personal descriptions
- • Employment history and qualifications
- • Identity verification documents
- • Payment and billing information
- • Communication preferences
Usage Data:
- • App usage patterns and preferences
- • Device information and technical data
- • Location data (with your permission)
- • Search queries and interaction history
- • Log files and analytics data
How We Use Your Information
We use collected data to:
- • Provide and improve our services
- • Facilitate connections between users
- • Verify user identities and credentials
- • Process payments and transactions
- • Send important notifications and updates
- • Provide customer support
- • Ensure platform security and safety
- • Comply with legal requirements
Information Sharing and Disclosure
Public Visibility:
Profile information you choose to make public will be visible to other users for matching purposes. You control what information is displayed publicly.
Third-Party Disclosure:
We do not sell, rent, or market personal information to third parties. We may share information with trusted service providers who assist in platform operations, subject to strict confidentiality agreements.
Data Security
We implement reasonable security measures to protect personal information from unauthorized access, disclosure, and misuse. However, no system is completely secure, and we cannot guarantee absolute security. We use industry-standard encryption and security protocols to safeguard your data.
Data Retention
We retain personal information as long as necessary to provide services and comply with legal obligations. Users may request data deletion subject to legal requirements. Specific retention periods include:
- • Active account Retained while account is active
- • Deleted account Removed within 30 days
- • Transaction records: Retained for legal compliance (up to 7 years)
- • Communication logs: Retained for 2 years for safety purposes
Your Rights and Choices
You have the right to:
- • Access your personal data
- • Correct inaccurate information
- • Request data deletion
- • Withdraw consent
- • Data portability
- • Restrict processing
- • Object to processing
- • Lodge complaints with authorities
International Data Transfers
If operating internationally, we may transfer data across borders with appropriate safeguards in compliance with applicable data protection laws. We ensure adequate protection through standard contractual clauses and other approved mechanisms.
Children's Privacy
Our platform is not intended for users under the minimum working age. We do not knowingly collect information from minors. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.
Legal Compliance
This privacy policy complies with applicable data protection laws, including:
- • General Data Protection Regulation (GDPR)
- • California Consumer Privacy Act (CCPA)
- • Hong Kong Personal Data (Privacy) Ordinance
- • Other applicable local privacy laws
Policy Updates
We may update this privacy policy periodically. Material changes will be communicated through the app or email notification. Your continued use of the platform after changes indicates acceptance of the updated policy.
Contact Us
For privacy-related inquiries or to exercise your rights, contact us at:
contact@codeduku.com
We will respond to your inquiries within 30 days as required by applicable law.