Terms and Conditions
By accessing or using Helper Nexus application ("App"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you are prohibited from using the App. This is a legally binding agreement between you and Helper Nexus.
Platform Description
Our App is an online platform that connects employers seeking domestic helpers with qualified domestic workers. We act solely as an intermediary to facilitate connections between parties. We are not an employment agency.
Eligibility
For Employers:
You must be of legal age to hire domestic workers in Hong Kong and comply with all applicable employment laws.
For Domestic Helpers:
You must be of minimum working age in Hong Kong to seek employment and legally authorized to work.
All users must provide accurate information during registration, including name, email address, mobile number, and agree to these terms.
User Responsibilities
Employers must:
- • Comply with all Hong Kong employment laws
- • Provide accurate job descriptions and requirements
- • Treat domestic helpers with respect and dignity
- • Ensure fair working conditions and compensation
- • Verify their identity and legal capacity to hire
Domestic Helpers must:
- • Provide accurate qualifications and experience
- • Maintain valid work authorization
- • Perform duties professionally and reliably
- • Respect employer's property and privacy
- • Update profile information when circumstances change
Platform Services
We provide technical tools and means for users to connect, including:
- • User registration and profile creation
- • Search and matching functionality
- • Communication tools between users
- • Background verification services
- • Payment processing facilitation
- • Customer support services
Prohibited Activities
Users are prohibited from:
- • Providing false or misleading information
- • Engaging in discriminatory practices
- • Violating any applicable laws or regulations
- • Harassing or threatening other users
- • Using the platform for illegal activities
- • Attempting to circumvent platform security
- • Sharing personal contact information outside the platform initially
- • Creating multiple accounts or fake profiles
Intellectual Property
All platform elements, including design, logos, and technology, are the exclusive property of Helper Nexus. Users retain ownership of their submitted content but grant us license to use it for platform operations.
Limitation of Liability
We are not responsible for:
- • Employment relationships formed through the platform
- • Disputes between employers and domestic helpers
- • Quality of services provided by domestic helpers
- • Compliance with employment laws by users
- • Any damages arising from platform use
- • Loss of data or service interruptions
Account Termination
We reserve the right to terminate accounts for violations of these terms or applicable laws. Users may also request account deletion through our account deletion page.
Modifications to Terms
These terms may be updated periodically. Continued use constitutes acceptance of modifications. We will notify users of significant changes through the platform or via email.
Governing Law
These Terms and Conditions are governed by the laws of Hong Kong SAR. Any disputes shall be resolved in Hong Kong courts.
By using Helper Nexus, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Contact Us
If you have questions about these Terms and Conditions, please contact us:
support@helpernexus.com